MagyarThese General Terms and Conditions (hereinafter: “GTC”) contain the rights and obligations of Water K Zrt. (hereinafter: “Provider”) and the Customer (hereinafter: “Customer”, “User”, “Partner”) who uses the electronic commercial services provided by the Provider through the https://www.waterk.hu website. (Provider and Customer hereinafter collectively: “Parties”).
Provider Details:
Company Name: Water K Zrt.
Registered Seat: 5900 Orosháza, Kossuth Lajos u. 34., Hungary
Tax Number: 32737411-2-04
Company Registration Number: 04-10-001675
Represented by: Rudolf Jámbor
Contact: Email address: info@waterk.hu
Bank Account Number: 1041 0400 0000 0190 0649 8070
Hosting Provider Details:
Company Name: Rackhost Zrt.
Contact: www.rackhost.hu, info@rackhost.hu, +3614451200
Address: 1132 Budapest, Victor Hugo utca 18-22., Hungary
1. General Provisions, Formation of the Contract Between the Parties
1.1. The scope of these GTC applies to all electronic commercial services provided within the territory of Hungary through the webshop located on the https://www.waterk.hu website (hereinafter: “Website”) and its subdomains (hereinafter: “waterK shop”). Furthermore, the scope of these GTC applies to all commercial transactions within the territory of Hungary established between the Parties specified in this contract. Purchases made in the Water K Zrt. online shop are governed by Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services (“Ektv.”), with the Provider having provided the information as specified in Section 5 (2) and Section 6 (1)–(2) of the Ektv. through these GTC. The subject of the agreement between the parties is the sale of food and dietary supplement products distributed by the Seller to the Buyer.
1.2. Purchases in the Jutányos Online shop are possible by submitting an electronic order in the manner specified in these GTC.
1.3. All legal entities, entities without legal personality, and natural persons are entitled to use the services of the Webshop, provided that they accept the terms set forth in these GTC as binding upon themselves. Certain services of the Jutányos Online shop are available to all users without registration. However, the purchasing process requires registration (and subsequent login), to which persons who have previously concluded a delivery agreement with the Provider, or persons designated by them in the contract, are entitled in accordance with these GTC.
1.4. For matters not regulated in these GTC, as well as the interpretation of these GTC, Hungarian law shall govern, with particular regard to the relevant provisions of Act V of 2013 on the Civil Code (“Ptk.”). The mandatory, cogent provisions of the relevant legislation shall apply to the parties without any special stipulation.
1.5. These terms are effective from April 1, 2026, until revoked. The Provider reserves the right to unilaterally modify any provision of these GTC upon notifying Users by prior publication on the website.
1.6. Modifications shall be published on the Website by the Provider at least 14 days prior to their entry into force. Following the entry into force of the modification, the User accepts the modified GTC by conclusive conduct through browsing the Website (as using the service). Orders placed prior to the modification shall be governed by the GTC in effect at the time the order was placed.
1.7. If the User accesses the Provider’s Website or reads its content in any manner—even if they are not a registered user of the Website—they acknowledge the terms set forth in these Regulations as binding upon themselves at all times. If the User does not accept these terms, they are not entitled to view the content of the Webshop.
1.8. The Provider receives the Customer’s order through the webshop; the Customer shall be notified of the acceptance of the order via confirmation email. An order placed on a given day may be modified or canceled via email freely and without consequences up until the moment it is handed over to the carrier. The contract concluded in the Hungarian language between the Parties upon purchasing the goods constitutes a written contract, which the Provider files and keeps for 5 years following its creation. Detailed information regarding data processing rules can be found in the Privacy Policy published on the website. The Seller sends a confirmation for orders placed through the webshop and email, by which the contract between the parties shall be deemed concluded.
1.9. Customer Service: Water K Zrt.
* Customer Service Hours: Weekdays 8:00–16:00
* Phone: +36-30-5716164
* Email: info@waterk.hu
1.10. If the buyer is a business entity, when using the services of the Website, it warrants that it is not under liquidation, bankruptcy, or voluntary winding-up proceedings, has no tax/public debts, and no judicial or administrative proceedings have been initiated against it that would restrict its business activities or the fulfillment of the contract.
2. Registration
2.1. Registration takes place by completing the form found under the “Registration” menu item on the Main Page. By registering on the Website, the Customer declares that they have read and accepted these GTC and the conditions of the Privacy Policy published on the Website, and consent to the data processing specified therein. Newsletter subscription is optional. A system email confirming successful registration will be sent to the specified address.
2.2. By making a purchase, the User necessarily declares that they have read and accepted these GTC and the Privacy Policy published on the Website. Newsletter subscription remains optional in this case as well.
2.3. The Provider assumes no liability for delivery delays or other problems or errors attributable to incorrect and/or inaccurate data provided by the Customer. The Provider shall not be held liable for damages resulting from the Customer forgetting their password or it becoming accessible to unauthorized persons for any reason not attributable to the Provider. The Provider treats every registration as an independent legal entity. Previously recorded data can be modified after logging in under the “Modify Data” menu item accessible by clicking on the “User Icon”, which may also affect active orders. The Provider assumes no liability for damages or errors resulting from the modification of registered data by the customer.
3. Ordering and Payment
3.1. Essential characteristics and qualities of the goods, as well as instructions for use, can be found on the specific product information page, provided that detailed actual characteristics are also included in any user manual that may be attached to the product. Performance by the Provider shall be deemed compliant with the contract if the product possesses more favorable or advantageous characteristics than stated on the website or user manual. Should you have any questions regarding the goods before purchasing, our customer service is at your disposal. User manuals for the products distributed by us—where required by law—are attached to the goods. If you do not happen to receive the mandatory user manual with the goods, please report it to our customer service immediately before putting the goods into use, and we will replace it. Standard list price or promotional food products distributed by us have a shelf life of at least one month at the time delivery begins. Discounted food products near their expiration date have a shelf life of at least one week at the time delivery begins. Please take this into account when placing an order. If you require more information regarding the quality, basic properties, usage, or usability of any goods in the Webshop than provided on the website, please contact our customer service (details in Section 1.9).
3.2. The purchase price is always the amount indicated next to the selected product, which includes Value Added Tax (VAT). The gross price is the sum of the net price and VAT. Product purchase prices do not include delivery costs. No separate packaging costs are charged.
3.3. The Provider reserves the right to change the prices of products orderable from the Website, provided that modifications take effect simultaneously with their publication on the Website. The modification shall not affect the purchase price of products already ordered. In the case of initiating an online credit card payment, we cannot refund money for price reductions occurring in the period between the dispatch of the electronic payment notice and the receipt of the product. Security verification for online card payment transactions may take up to 48 hours; dispatch and receipt of the product are only possible thereafter.
3.4. If, despite all due care by the Provider, an incorrect price appears on the Webshop interface—with particular regard to obviously erroneous prices such as “0” HUF or “1” HUF appearing due to system errors or significantly differing from the well-known, generally accepted, or estimated price of the product—the Provider is not obliged to deliver the product at the incorrect price, but may offer delivery at the correct price, upon knowledge of which the Customer may withdraw from their purchase intent.
3.5. In the Webshop, the Provider displays the product name, description, and—if available—product photos originating from the manufacturer or distributor. Images shown on product datasheets may differ from reality and in certain cases serve as illustrations. We make every effort to ensure product information is accurate. Please read the label on the product in all cases and do not rely solely on the information found on the website. If you have any questions, please contact the product manufacturer directly. Although product information is regularly updated, Jutányos assumes no liability for any incorrect information regarding products, which does not affect your statutory rights in any way.
3.6. An order placed through the Provider’s website will only be accepted if the Customer completes all fields required for the order in full. The Provider assumes no liability for delivery delays or other problems/errors attributable to incorrect/inaccurate order details provided by the Customer. Displayed images may occasionally be illustrations, and the Provider accepts no liability for potential discrepancies.
3.7. Orders can be placed in the waterK shop using the Shopping Cart. Customers can add selected products to their Cart using the “Add to Cart” link. Cart contents can be modified after clicking the Cart icon and selecting “View Cart”, where product quantities can be specified, modified, or deleted. Once the Customer finalizes the Cart, they can proceed via the “Order” button to the summary page under “Enter Data”, where they can review order details before submission, modify billing and delivery addresses, select payment and shipping methods, and add comments.
3.8. Purchases are made based on parameters provided during checkout via credit card payment. Submission of the order and offer occurs after clicking the “Place Order” link on the Order Summary page. Online credit card payments are processed through the system of K&H Bank Nyrt. Card details do not reach the merchant. K&H Bank Nyrt. is an institution supervised by the National Bank of Hungary.
3.9. Upon receipt of the Customer’s order, the Provider is obliged to confirm the purchase electronically (via email) to the Customer. If this confirmation does not arrive within a reasonable expected timeframe depending on the product, but at the latest within 48 hours, the Customer is released from the binding offer or contractual obligation. An order and its confirmation are deemed received by the Provider or User when made accessible to them. The Provider excludes liability for late confirmation if caused by the User entering an incorrect email address, the message landing in the spam folder, or inbox capacity limits / server errors preventing email receipt.
3.10. Order status changes are notified via subsequent emails (e.g., “Handed to Carrier”). A similar email notice is sent if an order is rejected. Users can track order status under the Profile/Orders menu.
4. Delivery Terms
4.1. Freight costs are borne by the Customer and indicated on the invoice. If multiple orders arrive from the same Customer on the same day, they will be considered separately for delivery fee purposes. If indicated by the Customer upon placing the second order and confirmed possible by the Provider, orders may be consolidated. Retroactive consolidation of dispatched parcels is not possible. The Provider reserves the right to modify shipping fees, taking effect upon publication on the Website without affecting existing orders. Orders with a total weight exceeding 30 kg are calculated under special pricing regardless of value limits. If a carrier other than the Provider’s current carrier is requested, contacting the courier service is the Customer’s responsibility; damages resulting from late parcel pickup in such cases shall be borne by the Customer.
4.2. Delivery times specified under the Payment & Shipping link are informative only; actual delivery windows are confirmed after order processing. The Provider cannot guarantee delivery at a specific fixed time.
4.3. Personal pickup of ordered products is not available.
4.4. Customer service notifies the Customer electronically via email when order fulfillment begins and when dispatched. For out-of-stock items requiring longer procurement, customer service will email expected procurement timelines.
4.5. The Provider delivers ordered products to the shipping address during the timeframe specified in the confirmation. Risk of loss transfers to the User upon delivery at the Customer’s premises or specified drop-off location. Loading damages are borne by the party on whose behalf the carrier performs loading.
4.6. For home delivery, if the Customer fails to take delivery at the scheduled time, the Provider is entitled to sell the ordered goods to a third party (no earlier than the next business day) and enforce damages arising from breach of contract.
4.7. Upon delivery/receipt, the Customer must inspect the package for external integrity and sign the delivery receipt if required by the delivery method. If no external damage is present, courier employees cannot be obliged to perform an itemized handover. If external damage is noticed, delivery must be refused, and a formal report (jegyzőkönyv) must be drawn up on-site with the courier. Carrier liability requires this report; without it, subsequent claims regarding missing or damaged items cannot be accepted. If disputes arise between Partner and courier during delivery, please contact customer service immediately to resolve the issue.
4.8. Immediately after receipt, the Customer must inspect parcel contents against the delivery note items and quantities. Discrepancies must be reported to customer service no later than the next business day. Retroactive claims cannot be accepted. In exceptional cases, consensual deviations from these terms may be agreed upon in advance.
5. Statutory Warranty, Product Warranty, Commercial Guarantee
The Provider performs defectively if the service does not meet contractual or statutory quality requirements at the time of performance. In such cases, non-consumer Customers may enforce implied warranty claims within 1 year of performance under Chapter XXIV of the Hungarian Civil Code.
For Partners qualifying as Consumers, the following information is provided in accordance with Government Decree 45/2014 (II. 26.):
5.1. Implied Warranty (Kellékszavatosság)
In the event of defective performance by the business, you may enforce implied warranty claims against the enterprise under Civil Code rules. You may—at your choice—request repair or replacement, unless performance of the chosen remedy is impossible or would impose disproportionate extra costs on the business compared to alternative remedies. If repair/replacement was not requested or could not be requested, you may demand a proportional price reduction, repair the defect yourself (or have it repaired by others) at the enterprise’s expense, or—as a last resort—withdraw from the contract. You may switch from one warranty right to another, but must bear the cost of switching unless justified or caused by the enterprise.
You must notify the defect immediately after discovery, but no later than two months from discovery. Please note that warranty rights cannot be enforced beyond the two-year limitation period from contract performance.
Within six months from performance, enforcing implied warranty claims requires only notification of the defect, provided you prove the product/service was provided by the Provider. After six months, you must prove that the defect existed at the time of performance.
5.2. Product Warranty (Termékszavatosság)
Consumers may exercise product warranty claims exclusively against the manufacturer or distributor of the movable property (product). Product defects must be proven by you.
In case of a product defect, you may choose between implied warranty rights or product warranty claims. As a product warranty claim, you may solely request the repair or replacement of the defective product. A product is defective if it does not meet quality requirements in force when placed on the market or lacks properties described by the manufacturer.
Product warranty claims can be enforced within two years from the date the product was placed on the market by the manufacturer. Manufacturers/distributors are exempt only if they prove that:
* the product was not manufactured/distributed within their business activity, or
* the defect was not recognizable according to the state of science/technology at the time of placing on the market, or
* the defect stems from applying mandatory legal or regulatory requirements.
Proving one reason is sufficient for exemption. Please note that implied warranty and product warranty claims for the same defect cannot be enforced simultaneously. Successful product warranty replacement/repair grants implied warranty rights for the replaced product / repaired part against the manufacturer.
5.3. Guarantee (Jótállás)
In case of defective performance, mandatory legal guarantees apply to durable consumer goods valued above 10,000 HUF under Government Decree 151/2003 (IX. 22.) for 12 months from delivery (unless a longer manufacturer guarantee applies). Guarantees can only be processed if the product is returned complete. Exemptions apply only if the business proves the defect arose after performance.
Simultaneous claims for implied warranty/guarantee or product warranty/guarantee for the same defect are not permitted. Guarantees do not cover defects/damage resulting from improper use. Governance follows Civil Code, NGM Decree 19/2014 (IV. 29.), and Govt. Decree 45/2014 (II. 26.) provisions.
6. Right of Withdrawal Notice
For Partners qualifying as Consumers, the following information is provided in accordance with Government Decree 45/2014 (II. 26.):
Right of Withdrawal:
As a general rule, the right of withdrawal does not apply to sealed goods that cannot be returned after unsealing due to health protection or hygiene reasons. Under Section 29 (1) e) of Govt. Decree 45/2014 (II. 26.), consumers cannot exercise withdrawal rights for:
* perishable goods or goods with a short shelf life;
* sealed goods unsealed after delivery due to health or hygiene reasons.
Accordingly, unsealed or opened products cannot be returned under withdrawal rights.
If the product remains unsealed, unopened, and intact, you may withdraw from the contract without giving reasons within 14 days. The 14-day period expires 14 days from the day on which you (or a third party other than the carrier designated by you) receive the goods.
To exercise withdrawal rights, an unequivocal statement must be sent (e.g. via electronic mail) to the addresses in Section 9. You may use the model withdrawal form in Annex 2 of Govt. Decree 45/2014 (II. 26.) or submit any clear statement. We will acknowledge receipt on a durable medium (email) without delay. Notice sent before the 14-day deadline meets the requirement.
6.1. Legal Effects of Withdrawal
Upon valid withdrawal, we will refund all payments received from you, including delivery costs (excluding extra costs from choosing non-standard cheaper delivery options), without delay and at the latest 14 days from receipt of your withdrawal notice. Refunds use the original payment method unless explicitly agreed otherwise, incurring no extra fees. For cash-on-delivery, refunds are processed via bank transfer to an account agreed upon via email. We may withhold refunds until goods are returned or proof of return shipping is provided, whichever is earlier.
You must send back or hand over goods without undue delay and within 14 days of notifying withdrawal. Direct costs of returning goods are borne by you. You are only liable for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
7. Complaint Handling
The Provider aims to fulfill all orders to full User satisfaction. Consumer complaints regarding the contract or performance may be submitted to the contacts in Section 9.
Verbal complaints are investigated immediately and remedied if possible. If disagreed upon or immediate investigation is impossible, a formal report (jegyzőkönyv) will be drawn up and emailed to the User.
Written complaints (via email) will be answered in writing within 30 days, providing reasons if rejected. Copies are retained for 3 years for authority inspection.
If unresolved, consumers may contact District Office Consumer Protection Departments or Conciliation Boards (Békéltető Testület). Detailed contact details of regional Conciliation Boards across Hungary:
Baranya Megyei Békéltető Testület
Címe: 7625 Pécs, Majorosy Imre u. 36.
Levelezési címe: 7602 Pécs, Pf. 109.
Telefonszáma: (72) 507-154
Fax száma: (72) 507-152
Elnök: Dr. Bodnár József
E-mail cím: kerelem@baranyabekeltetes.hu, info@baranyabekeltetes.hu
Bács-Kiskun Megyei Békéltető Testület
Címe: 6000 Kecskemét, Árpád krt. 4.
Telefonszáma: (76) 501-525, (76) 501-532
Fax száma: (76) 501-538
Elnök: Dr. Horváth Zsuzsanna
E-mail cím: bekeltetes@bacsbekeltetes.hu
Békés Megyei Békéltető Testület
Címe: 5600 Békéscsaba, Penza ltp. 5.
Telefonszáma: (66) 324-976, 446-354, 451-775
Fax száma: (66) 324-976
Elnök: Dr. Bagdi László
E-mail cím: bekeltetes@bmkik.hu; bmkik@bmkik.hu
Borsod-Abaúj-Zemplén Megyei Békéltető Testület
Címe: 3525 Miskolc, Szentpáli u. 1.
Telefonszáma: (46) 501-091, 501-870
Fax száma: (46) 501-099
Elnök: Dr. Tulipán Péter
E-mail cím: bekeltetes@bokik.hu
Budapesti Békéltető Testület
Címe: 1016 Budapest, Krisztina krt. 99.
Telefonszáma: (1) 488-2131
Fax száma: (1) 488-2186
Elnök: Dr. Baranovszky György
E-mail cím: bekelteto.testulet@bkik.hu
Csongrád Megyei Békéltető Testület
Címe: 6721 Szeged, Párizsi krt. 8-12.
Telefonszáma: (62) 554-250/118 mellék
Fax száma: (62) 426-149
Elnök: Dr. Horváth Károly
E-mail cím: info@csmkik.hu
Fejér Megyei Békéltető Testület
Címe: 8000 Székesfehérvár, Hosszúséta tér 4-6.
Telefonszáma: (22) 510-310
Fax száma: (22) 510-312
Elnök: Dr. Vári Kovács József
E-mail cím: fmkik@fmkik.hu; bekeltetes@fmkik.hu
Győr-Moson-Sopron Megyei Békéltető Testület
Címe: 9021 Győr, Szent István út 10/a.
Telefonszáma: (96) 520-202; 520-217
Fax száma: (96) 520-218
Elnök: Horváth László
E-mail cím: bekeltetotestulet@gymskik.hu
Hajdú-Bihar Megyei Békéltető Testület
Címe: 4025 Debrecen, Petőfi tér 10.
Ügyintézés helyszíne: 4025 Debrecen Vörösmarty u. 13-15.
Telefon: 06-52-500-710, 06-52-500-745
Fax: 06-52-500-720
Elnök: Dr. Hajnal Zsolt
E-mail cím: bekelteto@hbkik.hu
Heves Megyei Békéltető Testület
Címe: 3300 Eger, Faiskola út 15.
Levelezési címe: 3301 Eger, Pf. 440.
Telefonszáma: (36) 416-660/105 mellék
Fax száma: (36) 323-615
Elnök: Dr. Gordos Csaba
E-mail cím: bekeltetes@hkik.hu
Jász-Nagykun-Szolnok Megyei Békéltető Testület
Címe: 5000 Szolnok, Verseghy park 8.
Telefonszáma: (56) 510-610
Fax száma: (56) 370-005
Elnök: Dr. Lajkóné dr. Vígh Judit
E-mail cím: bekeltetotestulet@jnszmkik.hu
Komárom-Esztergom Megyei Békéltető Testület
Címe: 2800 Tatabánya, Fő tér 36.
Telefonszáma: (34) 513-010
Fax száma: (34) 316-259
Elnök: Dr. Rozsnyói György
E-mail cím: bekeltetes@kemkik.hu
Nógrád Megyei Békéltető Testület
Címe: 3100 Salgótarján, Alkotmány út 9/a
Telefonszám: (32) 520-860
Fax száma: (32) 520-862
Elnök: Dr. Pongó Erik
E-mail cím: nkik@nkik.hu
Pest Megyei Békéltető Testület
Címe: 1119 Budapest, Etele út 59-61. II. emelet 240.
Telefonszáma: 06-1-269-0703
Fax száma: 06-1-269-0703
Elnök: dr. Csanádi Károly
E-mail cím: pmbekelteto@pmkik.hu
Somogy Megyei Békéltető Testület
Címe: 7400 Kaposvár, Anna utca 6.
Telefonszáma: (82) 501-000
Fax száma: (82) 501-046
Elnök: Dr. Novák Ferenc
E-mail cím: skik@skik.hu
Szabolcs-Szatmár-Bereg Megyei Békéltető Testület
Címe: 4400 Nyíregyháza, Széchenyi u. 2.
Telefonszáma: (42) 311-544, (42) 420-180
Fax száma: (42) 420-180
Elnök: Görömbeiné dr. Balmaz Katalin
E-mail cím: bekelteto@szabkam.hu
Tolna Megyei Békéltető Testület
Címe: 7100 Szekszárd, Arany J. u. 23-25.
Telefonszáma: (74) 411-661
Fax száma: (74) 411-456
Elnök: Dr. Gáll Ferenc
E-mail cím: kamara@tmkik.hu
Vas Megyei Békéltető Testület
Címe: 9700 Szombathely, Honvéd tér 2.
Telefonszáma: (94) 312-356
Fax száma: (94) 316-936
Elnök: Dr. Kövesdi Zoltán
E-mail cím: vmkik@vmkik.hu
Veszprém Megyei Békéltető Testület
Címe: 8200 Veszprém, Budapest u. 3.
Telefonszáma: (88) 814-111
Fax száma: (88) 412-150
Elnök: Dr. Vasvári Csaba
E-mail cím: info@bekeltetesveszprem.hu
Zala Megyei Békéltető Testület
Címe: 8900 Zalaegerszeg, Petőfi utca 24.
Telefonszáma: (92) 550-513
Fax száma: (92) 550-525
Elnök: Dr. Molnár Sándor
E-mail cím: zmkik@zmkik.hu; zmbekelteto@zmkik.hu
a. The conciliation board is responsible for resolving consumer disputes out of court. The task of the conciliation board is to attempt to reach an agreement between the parties for the purpose of settling the consumer dispute, and in the event that this proves unsuccessful, it decides on the matter in order to ensure the simple, fast, efficient, and cost-effective enforcement of consumer rights. At the request of the consumer or the Provider, the conciliation board gives advice regarding the rights and obligations establishing the consumer’s rights.
b. In the case of a cross-border consumer dispute related to an online sales or online service contract, the conciliation board attached to the Budapest Chamber of Commerce and Industry operates in a centralized manner nationwide.
c. In the event of a complaint, the Consumer may use the EU Online Dispute Resolution platform. Using the platform requires a simple registration in the European Commission’s system. After logging in, the consumer can submit their complaint via the online website, which is located at: http://ec.europa.eu/odr
d. The Provider has a cooperation obligation in the conciliation board procedure. Under this, it is obliged to send its response statement to the conciliation board and ensure the attendance of a person authorized to reach a settlement at the hearing. If the seat or premises of the business is not registered in the county of the chamber operating the regionally competent conciliation board, the business’s cooperation obligation extends to offering the possibility of concluding a written settlement corresponding to the consumer’s demand.
e. If the consumer does not turn to a conciliation board, or the procedure did not lead to a result, the consumer has the option to turn to court in order to settle the dispute.
8. Liability
8.1. Information on the Website is provided in good faith for informational purposes. The Provider assumes no liability for accuracy or completeness. Users are solely responsible for their conduct. External links to third-party sites are not covered by the Provider’s liability or privacy policies. Due to the global nature of the Internet, Users agree to comply with applicable national laws.
9. Copyrights
9.1. The Website is protected by copyright. The Provider is the rights holder or authorized user of all content, graphics, layouts, software solutions, ideas, and implementations displayed on the Website.
10. Enforcement Options
10.1. Customer Service:
* Phone: +36-30 571 6164
* Hours: Business days 8:00–16:00
* Email: info@waterk.hu
10.2. In-court enforcement: The User is entitled to enforce their claim arising from a consumer dispute before a court in civil proceedings pursuant to Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
10.3. Conciliation Board: We inform you that you may file a consumer complaint against us. If your consumer complaint is rejected by us, you are entitled to turn to the conciliation board competent according to your place of residence or stay: the contact details of the conciliation boards can be found under Section 7 of these GTC. To initiate the procedure of the conciliation board, the consumer must submit an application to the president of the conciliation board.
10.4. Consumer Protection Authority: If the User experiences a violation of their consumer rights, they are entitled to turn to the consumer protection authority competent according to their place of residence. Following the evaluation of the complaint, the authority decides on conducting the consumer protection procedure. The official consumer protection tasks are performed by the government offices of the capital and counties, the list and contact details of which are available at: http://www.kormanyhivatalok.hu
10.5. The Provider does not possess a code of conduct under Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices.
11. Miscellaneous Provisions
11.1. Shopping on the Website assumes knowledge and acceptance of Internet technical limitations.
11.2. Invalidity or illegality of any part does not affect remaining provisions.
11.3. Failure to exercise rights does not constitute a waiver.
11.4. Disputes shall primarily be settled amicably. Parties submit to the exclusive jurisdiction of the Szeged District Court / Szeged Regional Court.
Water K Zrt.
Rudolf Jámbor, CEO
Dated: Orosháza, January 20, 2025
